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Terms Conditions That Govern Your carta4 Account

These terms set out exactly how your carta4 account works — from opening it and funding it through Touch 'n Go eWallet, Boost, or GrabPay, to how withdrawals are verified and what happens if a dispute arises.

Account eligibility by local lawTouch 'n Go eWallet · Boost · GrabPayWithdrawal verification rulesDispute resolution processAccount suspension conditions

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TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from any page inside your account. Our support team can walk you through a specific clause, flag a billing query, or log a formal dispute on your behalf.

Email Support Send a written query to our support address if you need a documented response. Include your account username and the clause reference so we can reply with the right detail.

Account Help Centre The Help Centre inside your account dashboard lists common terms questions — account limits, wallet linking steps for Touch 'n Go eWallet or Boost, and withdrawal verification requirements.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

Your account data is held securely and used only for the purposes described in these terms — operating your account, processing transactions through Touch 'n Go eWallet, Boost, or GrabPay, and meeting any applicable legal obligations. We do not sell your personal information to third parties. Players in Kuching and across Malaysia access the platform on mobile; your session and payment data travel over an encrypted connection. If you want to know what data we hold on you, or you want to request a correction or deletion, contact us through live chat or email with your account details.

Data Retention We retain account and transaction records for as long as legally required. After that period, records are deleted or anonymised in line with our data handling procedures.

Account Security Every login uses an OTP sent to your registered mobile number. If you notice an unrecognised session, lock your account immediately from the security settings page and contact support.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Requesting Changes To update your registered name, phone number, or linked wallet details, submit a request via live chat with the relevant ID. We verify changes before applying them to protect your account.

What These Terms Cover and How They Apply

carta4 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you open an account with carta4 and continue for as long as that account remains active. They cover every action you take on the platform — placing a bet on the Malaysia Super League or English Premier League through our sportsbook,

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loading your account wallet via Touch 'n Go eWallet or Boost, requesting a withdrawal to GrabPay, or browsing live casino tables such as Speed Baccarat. We may update these terms when platform conditions or local legal requirements change. When that happens, we will notify you through
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your registered account, and continued use of the platform after that notification means you accept the revised version. If you do not agree with any update, you should stop using the account and contact our support team to request closure. These terms do not override any
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applicable local law — where local law sets a stricter standard, that standard applies. Access to carta4 is available only where local law permits, and you are responsible for confirming your own eligibility before you place any wager or transfer funds.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About carta4 Terms & Conditions

Below are the questions we hear most often about how these terms work in practice — covering eligibility, wallet rules, account suspension, and how to raise a dispute.

The same terms apply across all supported regions. Access depends on whether local law in your area permits it. You are responsible for checking your own eligibility before using the account.

No. We notify you through your registered account before any material change takes effect. Continuing to use the platform after that notification counts as acceptance of the updated terms.

We may suspend or permanently close an account that breaches these terms. In that case, any verified balance in your account wallet is returned to your registered payment method — Touch 'n Go eWallet, Boost, or GrabPay — minus any amounts subject to a dispute.

Contact our support team via live chat or email within 14 days of the transaction. Include your account username, the transaction reference, and a brief description. We log every dispute and reply with a reference number.

Deposits cleared to your account wallet are recorded in your transaction history. If a deposit does not appear after the normal clearing window, contact us with the transfer reference so we can trace it with the payment rail.

Send a closure request through live chat or email. We will verify your identity, process any remaining balance back to your registered wallet, and confirm closure in writing to your registered contact.

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